Terms of Service

Please read these Terms of Service before using DietCare or booking a consultation.

1. About These Terms

These Terms of Service govern your use of the DietCare website and related appointment booking and dietitian consultation services. By using the website or booking an appointment, you agree to these terms.

If you do not agree with these terms, please do not use the service.

2. Website Access

Most public areas of the DietCare website can be accessed without creating an account or logging in. An account may be required for certain features, including managing bookings or accessing authenticated services.

You are responsible for providing accurate information when creating an account or making a booking.

3. Accounts and Authentication

Where an account is required, you agree to provide accurate information and keep your login credentials secure.

DietCare may provide email/password authentication and optional Google Sign-In. You are responsible for activity carried out through your account unless caused by unauthorized access outside your reasonable control.

4. Appointments and Bookings

Appointments are requested through the DietCare booking system. Submitting a booking request does not necessarily mean that the appointment has been confirmed.

An appointment becomes confirmed after the DietCare team verifies the booking and, where applicable, verifies payment.

5. Payment

Where payment is required, DietCare will provide the applicable payment instructions through the website or booking process.

For bank-transfer payments, you may be required to provide a payment reference or related information so that the booking can be verified.

A booking may remain pending until the payment has been verified.

6. Appointment Confirmation

After a booking is confirmed, DietCare may send confirmation details to the email address or contact information associated with the booking.

For online consultations, the confirmation may include an online meeting link or other instructions required to attend the appointment.

7. Cancellations and Changes

Cancellations and appointment changes are subject to the cancellation cut-off and policies displayed by DietCare.

DietCare may cancel or reschedule an appointment when necessary, including because of dietitian availability, technical problems, unforeseen circumstances or other operational reasons.

8. Late Arrival and No-Show

Patients are expected to attend their appointment at the scheduled time. If you are late or fail to attend, the consultation may be shortened, rescheduled or treated as a no-show according to the clinic's applicable policy.

9. Online Consultations

Online consultations require a suitable internet connection and compatible device. DietCare is not responsible for interruptions caused by the patient's internet connection, device, third-party communication platform or other circumstances outside our reasonable control.

10. Nutrition and Medical Disclaimer

DietCare provides nutrition and dietetic guidance through qualified dietitians. Information provided through the website or consultation is intended to support nutrition and health management and should not be understood as a substitute for emergency medical care.

DietCare does not provide emergency medical services through this website. If you are experiencing a medical emergency, contact your nearest emergency medical service or hospital immediately.

You should provide your dietitian with accurate and relevant health information so that the consultation can be conducted appropriately.

11. Patient Responsibilities

You agree to:

• Provide accurate information during booking and consultation.
• Attend appointments at the scheduled time.
• Use the website lawfully and responsibly.
• Keep your account credentials confidential.
• Not attempt to interfere with the security or operation of the website.
• Not misuse another person's account or personal information.

12. Website Content

Information published on DietCare may include general nutrition, health and lifestyle information. Such information is provided for general informational purposes and may not be appropriate for every individual.

You should consult an appropriately qualified healthcare professional for advice specific to your individual circumstances.

13. Third-Party Services

DietCare relies on third-party services to provide certain features, including authentication, hosting, database services, email delivery and online communications.

Your use of third-party services may also be subject to the terms and policies of those providers.

14. Intellectual Property

Unless otherwise stated, the DietCare website, branding, text, design, graphics and original content are owned by or licensed to DietCare and may not be copied, reproduced, modified or redistributed without appropriate permission.

15. Prohibited Use

You must not use the website to:

• Conduct fraudulent or unlawful activity.
• Attempt unauthorized access to accounts or systems.
• Submit malicious code or content.
• Interfere with website availability or security.
• Misrepresent your identity or another person's identity.
• Abuse booking, authentication or communication functionality.

16. Availability

DietCare aims to keep the website and booking services available, but continuous or uninterrupted availability cannot be guaranteed. Services may occasionally be unavailable because of maintenance, updates, technical issues or circumstances beyond our control.

17. Privacy

Your use of DietCare is also subject to our Privacy Policy, which explains how personal information is collected, used and protected.

18. Changes to These Terms

DietCare may update these Terms of Service from time to time. Changes will be published on this page with an updated date. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

19. Contact

If you have questions regarding these Terms of Service, please contact DietCare through the contact details provided on our Contact page.