Privacy Policy

Your privacy is important to us. This Privacy Policy explains how DietCare collects, uses, stores and protects information when you use our website, create an account, contact us or book a consultation.

1. About DietCare

DietCare provides online dietitian and nutrition consultation services, appointment scheduling and related information through this website. The website may be viewed without creating an account. An account is only required for features that require authentication, such as managing certain bookings.

2. Information We Collect

Depending on how you use DietCare, we may collect information such as:

• Your name and contact details.
• Email address and telephone/mobile number.
• Account authentication information.
• Booking date, time, service and appointment information.
• Information you voluntarily provide to a dietitian during booking or consultation.
• Health, dietary, allergy, lifestyle or nutrition-related information that you choose to provide.
• Payment-related information required to verify an appointment, such as payment reference details.
• Messages and information submitted through contact forms.
• Technical information required for website operation, security and troubleshooting.

3. Information You Provide Voluntarily

Some DietCare forms may allow you to provide health or nutrition-related information. You should only provide information that is relevant to your consultation and that you are comfortable sharing.

Please do not submit emergency medical information through this website. DietCare is not an emergency medical service.

4. How We Use Information

We may use information we collect to:

• Create and manage user accounts.
• Process and manage appointment bookings.
• Communicate booking status, confirmations, cancellations and reminders.
• Provide dietitian and nutrition consultation services.
• Verify payments or payment references where applicable.
• Respond to questions and support requests.
• Maintain and improve the website and services.
• Protect the website against fraud, abuse and unauthorized activity.
• Comply with applicable legal obligations.

5. Google Sign-In

DietCare may provide Google Sign-In as an optional authentication method. If you choose to sign in with Google, Google may provide basic account information such as your name, email address and profile identifier to DietCare for authentication and account management.

DietCare does not request your Google password and does not have access to your Google account password.

6. Third-Party Services

DietCare uses third-party technology providers to operate certain parts of the service. These may include:

• Supabase for authentication, database and backend services.
• Google for optional Google authentication.
• Brevo for transactional email notifications.
• Cloudflare for website hosting, security, DNS and traffic services.
• Google Fonts for website typography.

These providers may process information as necessary to provide their respective services and are subject to their own privacy policies and terms.

7. Data Storage and Security

DietCare stores application data using secure cloud infrastructure. Reasonable technical and organizational measures are used to protect information against unauthorized access, alteration, disclosure or destruction.

However, no internet-based service can guarantee absolute security. You should use a strong password for your DietCare account and avoid sharing your login credentials with others.

8. Email Communications

DietCare may send transactional emails related to your account and appointments. These may include booking acknowledgements, confirmation messages, cancellation notices and relevant appointment information.

These are service-related communications and are not intended to be general promotional marketing unless you separately agree to receive such communications.

9. Cookies and Local Storage

DietCare does not currently use advertising cookies for the operation of the website. The website may use browser local storage for functional purposes, such as remembering your selected light or dark theme.

Third-party services used by the website may have their own cookies, storage mechanisms or technical identifiers as described in their respective policies.

10. Data Sharing

DietCare does not sell your personal information.

Information may be shared with authorized DietCare personnel, dietitians and service providers where reasonably necessary to provide the requested service, operate the website, process bookings, send transactional communications or comply with legal obligations.

11. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain appropriate booking and business records, resolve disputes, protect the service and comply with applicable legal requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

12. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion of information.

To request assistance with your personal information, please contact DietCare using the contact details provided on our website.

13. Children's Privacy

DietCare is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law. Where a consultation involves a minor, a parent or legal guardian should make the booking and provide consent where required.

14. External Links

Our website may contain links to third-party websites or services. DietCare is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party service you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements. The updated version will be published on this page with a revised effective or update date.

16. Contact

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact DietCare through the contact details available on our Contact page.